Obeikan Investment Group
About the job
Main Roles & Responsibilities
● Configure, customize and deploy clinical data warehouse products and services within the customer environment, including quality checks.
● Work with cloud providers and customers’ system administrators to deliver enterprise level solutions.
● Deploy, optimize and administer cloud resources.
● Elicit and document technical requirements from customers.
● Communicate technical plans to customers and solution provider managers.
● Monitor and troubleshoot solution implementations, articulate and escalate problems and implement break-fixes and workarounds
● Communicate customer feedback to solution provider technical teams and management.
● Design, develop and deliver technical support, technical documentation, communication materials, training, and training materials.
● Strive to exceed customer expectations.
Required Skills
● Ability to manage customer expectations and requests, remotely and/or in person, to provide consistent support, and identify and resolve technical issues
● Experience troubleshooting and resolving enterprise solution problems
● Documentation skills for technical documentation, knowledge articles and user training
● Experience working in and/or managing cloud environments and technologies
● Experience working with containerization/container orchestration (e.g. Docker, Kubernetes)
● Familiarity with Linux including scripting (e.g. bash)
● Familiarity with Infrastructure as Code (IaC, e.g. CloudFormation)
Desired Skills
● Understanding of cloud architecture frameworks and best practices
● Experience working with electronic health record (EHR) and/or healthcare claims systems