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Solution Implementation Engineer ~ Obeikan Investment Group ~ Riyadh, Saudi Arabia

Full-time · Mid-Senior level

Obeikan Investment Group

About the job

Main Roles & Responsibilities

● Configure, customize and deploy clinical data warehouse products and services within the customer environment, including quality checks.

● Work with cloud providers and customers’ system administrators to deliver enterprise level solutions.

● Deploy, optimize and administer cloud resources.

● Elicit and document technical requirements from customers.

● Communicate technical plans to customers and solution provider managers.

● Monitor and troubleshoot solution implementations, articulate and escalate problems and implement break-fixes and workarounds

● Communicate customer feedback to solution provider technical teams and management.

● Design, develop and deliver technical support, technical documentation, communication materials, training, and training materials.

● Strive to exceed customer expectations.

Required Skills

● Ability to manage customer expectations and requests, remotely and/or in person, to provide consistent support, and identify and resolve technical issues

● Experience troubleshooting and resolving enterprise solution problems

● Documentation skills for technical documentation, knowledge articles and user training

● Experience working in and/or managing cloud environments and technologies

● Experience working with containerization/container orchestration (e.g. Docker, Kubernetes)

● Familiarity with Linux including scripting (e.g. bash)

● Familiarity with Infrastructure as Code (IaC, e.g. CloudFormation)

Desired Skills

● Understanding of cloud architecture frameworks and best practices

● Experience working with electronic health record (EHR) and/or healthcare claims systems