About the job
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally.
This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.
What You’ll Be Doing
Monitor and maintain website performance: Ensure availability, stability and optimal performance of the e-commerce platform by monitoring key performance indicators and conducting regular site audits at a code and infrastructure level.
Troubleshoot and resolve technical issues: Identify, diagnose, and resolve technical issues affecting the e-com platforms, liaising with internal teams and external vendors as necessary.
Ensure a continuous improvement mindset proactively identifying root cause and defining required actions following each troubeshooting and documenting actions to be taken.
Optimize infrastructure and backend processes for business users: Collaborate with development teams and infrastructure teams to optimize processes, ensuring efficient processes and reducing manual intervention.
Implement and enforce security measures: Work with security teams to protect the e-commerce platform from cyber threats by implementing and maintaining security protocols and conducting regular vulnerability assessments.
Maintain documentation and conduct knowledge sharing: Create and update technical documentation related to operations processes and procedures and share relevant knowledge with team members to improve overall efficiency.
Maintain Mobility eco-system: Ability to optimize and fine tune integration between backend and native applications (iOS, Android)Collaborate with cross-functional teams: Work closely with development, QA, product, and customer support teams to ensure a seamless user experience and timely resolution of issues.
Develop and implement monitoring and alerting systems: Design and deploy automated systems to monitor the health and performance of the e-commerce platform and set up alerts to notify relevant parties in case of issues.
Stay current with industry trends and best practices: Continuously research and adopt the latest web operations best practices and technologies to maintain a competitive edge in the e-commerce market.
Participate in on-call rotation: Be available to provide support when needed, responding to incidents and emergencies in a timely manner.
What You’ll Need To Succeed
- Bachelor’s degree in computer science, computer engineering or a related field.
- Strong understanding of Magento architecture and native application integrations layers with Magento backend
- Experience with Git, Apache, and MySQL.
- Familiarity with OMS, PIM, and Elastic Search is preferable.
- Strong communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Comfortable working in a fast-paced environment and managing multiple projects simultaneously.
- Strong problem-solving skills and attention to detail.
- Experience with GCP / AWS or other cloud services is a plus.
- Knowledge of containerization technologies such as Docker and Kubernetes is a plus.
What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.