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ITSM Engineer ~ SYNTAX IT Group ~ Doha, Qatar

Full Time


About the job

SYNTAX IT Group is seeking to recruit a talented and motivated ITSM Software Engineer, with experience on BMC Helix ITSM to join a professional services team – Public sector, in Qatar.


The candidate will work in a highly motivating environment, which encourages team spirit, cooperation, and continuous learning, as a member of a very competent team.

The responsibilities of the ideal candidate will include:

· Daily operational tasks for Remedy ITSM and Discovery.

· Administration, support and maintenance of Remedy ITSM and Discovery.

· Acting as single point of contact and handling communication with customer and BMC support.

Minimum qualifications:

·B.Sc. in Software Engineering, Computer Science or Information Systems or equivalent academic qualifications.

·M.Sc. in Computer Science or Information Systems is considered a plus.

·3+ years of hands-on experience in similar roles.

·Very good knowledge of Remedy ITSM.

·Very good Knowledge of ITIL processes (Incident, Change, Problem, Release, Service Request, CMDB).

·Very good Knowledge of Atrium Integration and Remedy Developer Studio.

·Experience and knowledge of configuration and administration in BMC Smart IT, Digital Workplace, DWP Catalog, Smart Reporting.

·Experience of Remedy integrations with 3rd party tools using Web services and APIs.

·Good knowledge of BMC Discovery.

·Knowledge of BMC Helix ITSM containerized environment is considered a plus.

Competencies and Skills desired:

·Strong analytical and problem-solving skills.

·Excellent command of English language, along with effective communication and presentation skills.

·Ability to work independently or as part of a team.

·Knowledge of Arabic language is considered a plus.

SYNTAX IT Group is a leading Information Technology Consulting Organization operating since 1984 in Greece, in the Arabian Gulf and in EU. For more than 40 years SYNTAX provides Consulting and Professional Services to a customer base that includes the largest corporations in Finance, Telecoms, Energy, Oil, Manufacturing, Transportation and in the Public Sector.

We offer a competitive salary directly associated with your skills and expertise and the opportunity to evolve your career in the most dynamic business areas in today’s international marketplace.

The applications will be handled with high confidentiality.

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