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Etimad system operations team Lead ~ NCGR – National Center for Government Resources Sys. ~ Riyadh, Saudi Arabia

Full-time · Mid-Senior level

NCGR - National Center for Government Resources Sys.

About the job

Roles and Responsibilities:

  • Handle second line technical application support activities for Etimad platform.
  • Gather and Keep record of all issues and provide analytical reports for resolution implementation to keep the senior management informed and provide data to execute root cause analysis.
  • Search and identify the opportunities in order to make a continuous improvement of processes and practices taking into account best practices, improvement of business processes, cost reduction, and productivity improvement.
  • Carry out daily operations assigned for the department to comply with the organization standards.
  • Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the organization and the department.
  • Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
  • Monitor the managed service performance and make sure that all incident is resolved within SLA time.
  • Monitor and extract bugs reports and follow-up with all stakeholders within the organization.
  • Handel all critical, high incident, request for Etimad platform within SLA time.

Qualification and Experience:

  • Bachelor’s degree in information technology or Computer Science.
  • Net Portals Support.
  • MS SQL Databases.
  • Technical support.

Desired Skills:

  • Strong MS SQL database skills.
  • Strong NET core.
  • Digital Portals Operations Monitoring and Support.

Posted on Nov 6, 2023.